Frequently Asked Questions
Everything you need to know about shopping with Nilkamal Furniture
What is the standard delivery timeline for furniture orders?
Most furniture items are delivered within 7 to 10 business days. Large items like wardrobes and beds may take slightly longer depending on your location and the availability of assembly services.
Does Nilkamal provide free assembly services?
Yes, we offer complimentary professional assembly for products that require it. Our service technician will usually visit your premises within 48 to 72 hours after the product has been delivered.
What is your return policy if I receive a damaged product?
We have a hassle-free return policy for damaged or defective goods. Please report any issues within 48 hours of delivery with supporting photographs, and we will arrange for a replacement or a full refund.
What kind of warranty is provided on your furniture items?
Most Nilkamal furniture comes with a 1-year manufacturing warranty covering structural defects. Specific warranty periods may vary by product category, such as mattresses or office chairs.
Can I track my order in real-time?
Absolutely. Once your order is dispatched, you will receive a tracking ID via email and SMS. You can use this ID on our 'Track Order' page to see the current status of your shipment.
What payment methods do you accept?
We accept a wide range of payment options including Credit/Debit Cards, Net Banking, UPI, and popular digital wallets. We also offer No-Cost EMI options on select bank cards for high-value purchases.